Shipping policy
Shipping Policy
We will process orders within 48 hours. After the order is processed, tracking information will be available online within 3 days. This means your shipping information will be available for online tracking within 1-5 days.
Delivery Estimates
For the United States, Canada, Australia, and most of Europe, 99% of our shipments are handled by YHT and can be tracked on 17track.net. For other countries, 95% of shipments are handled by TopYou and China Post.
| Region | Estimated Delivery Time |
| USA | 5-9 business days |
| Singapore | 4-8 business days |
| Hong Kong, Macau | 3 business days |
| Canada | 6-12 business days |
| UK / Germany | 6-13 business days |
| Europe (Most Countries) | 8-13 business days |
| Australia | 7-13 business days |
| Other International | 8-18 business days |
Frequently Asked Questions
What countries do you ship to?
We ship internationally to over 50 countries, including the USA, UK, Canada, Australia, and many more across Europe and Asia. Please feel free to email us if your destination is not on the list.
What can I do if my delivery is damaged or lost?
If you encounter this problem, please contact our customer support team at MODAROAM@OUTLOOK.COM for assistance. We will investigate the issue, which may take up to 5 business days.
What should I do if I received wrong or missing merchandise?
Please contact our customer support team with photo evidence of your claim.
Do I need to pay customs or import charges?
Depending on your country, you may have additional import fees upon delivery. You are responsible for these additional fees.